Goldstar Logo
Your Source for Actian Zen and PSQL Database Products, Services and Training Since 1997 EMail: 
Phone: 1-708-647-7665 
Web Site Login 
Free PSQL Support
Quick Links
Database Engines
 Version Quick-Reference Chart
+ Actian Zen v16
+ Actian Zen v15
+ Actian Zen v14
+ Actian Zen/PSQL v13
+ Actian PSQL v12
+ Actian PSQL v11
+ Pervasive PSQL v10
+ Pervasive PSQL v9
+ Pervasive.SQL V8
+ Pervasive.SQL 2000i
+ Pervasive.SQL 7
+ Btrieve 12
+ Btrieve 6.15
+ Actian Vector

+ Protecting Your Data

+ Goldstar Services

+ Goldstar Tools

+ Developer Resources

+ Other Solutions

Using AMS? Status 7224 Fix My PSQL License Report Engine Crash Repair PSQL Files Get Support Now Join Our Mailing List

Navigation Background

Fixing a Status 7224 Error Message

This page was created to help deal with the frequent calls we get regarding Status 7224 when attempting to activate, repair, or deactivate a PSQL or Zen license key.

[Expand Entire Page... ] [Collapse Entire Page... ]

[+] What causes Status 7224?

[+] Can I avoid a Status 7224 in the first place?

[+] How do I work around Status 7224?

Just Show Me How To Do It!

We have created a video that shows the process from start to finish, if you want to see it in operation:

Now I get a different error!

You may now receive different errors as the license change process actually goes through. Here are the more common ones:

  • 7213: You have a typo in your license key. Check the entire string for confusing characters, like B/8, O/0, etc. and try entering it again.
  • 7221: After Step 3, then engine did not start properly. Go through this process again.
  • 7226: You are attempting to deactivate a key that was not active.
  • 7239: Your computer cannot access Actian's electronic licensing servers in Europe. Ask your firewall administrator to allow the connection to, or contact Actian to perform a telephone activation.
  • 7313: Deactivate the license from the old computer before activating it on the new one. If you cannot access the old computer any more, contact Actian for assistance with a manual deactivation.
  • 7314: Repair the license first, then deactivate it. If you cannot repair it, contact Actian for a manual repair.
  • 7341/7342/7458: You have exceeded the allowed number of activations, deactivations, or repairs. Contact Actian to have them increase the limits.
  • Other Errors: Check the exact error message and contact Actian for assistance.

How Do I Contact Actian?

Your best bet is to start at their License Support web page and contact them via Email with the requested information. If that still doesn't help, or if you get no response, you can follow up via telephone at 800-BTRIEVE (800-287-4383), selecting options for Zen Database Support, and then speaking with someone in their call center. (International users should find the closest contact point from Actian's web site.)

  Copyright © 1997-2024, Goldstar Software Inc., All rights reserved. PRODUCTS | SERVICES | TRAINING | SUPPORT | DOWNLOADS | ABOUT US  
Goldstar Software Inc. | 1945 Maplewood Ln | Munster IN 46321 Legal Statements | EULAs | Uninstall | Privacy Statements | Contact Us