Network Troubleshooting Services
Many of the Btrieve status codes that sites receive are caused
by network communication failures. This accounts for over 50 percent of all chronic problems. Many of these problems
can remain hidden to the average user, festering for years until a Btrieve application starts to show the issue.
Network troubleshooting is where Goldstar Software truly provides added value. Of course, working over the phone
or via E-mail can only provide a limited examination of the system. When the problem is actually in the network
itself, it is imperative to have on-site capabilities to track it down.
Many people have asked us WHY Btrieve has problems when the rest of the network seems just fine. The answer is
fairly simple -- Btrieve operates at the transport layer of the network, which has only limited capabilities for
error detection and retries. Many of the common file and print architectures run at the application layer of the
network, where there is much more possibility to detect and correct errors as they occur. Networks which have
"running fine" will often get a noticeable performance improvement when the Btrieve problem is solved,
because it will help the rest of the system to run clean as well. See our Status 95 FAQ for a discussion of
common problems, especially on NetWare servers.
Goldstar Software has the needed tools to come to your site and analyze the underlying network to determine the
source of the problem. In addition, we can provide the necessary information to in-house networking staff so that
they can actually locate the problems and correct them in the future, without the need for outside assistance.