3. If you need help with Actian's download page, you might want to watch this video first:
(We will be updating it to show v14 when time allows.)
STEP 2: Install the Trial and Patches
If you are doing a new install, then you must first install the trial package. Afterwards, you may apply any optional patches. If you are upgrading to Zen v14 from an older version AND you have Backup Agent, AuditMaster or DataExchange installed, then you will need to manually uninstall these additional products BEFORE upgrading your PSQL engine.
After you have installed the 30-day trial and know exactly what license you need, contact us to purchase your license, or order it online from our secure shopping site.
STEP 4: Install the License
If you are doing a new installation, then you should also install your Zen license. Be sure to install the BASE license first, and any User Count Increase (UCI) or Data Size Increase (DSI) licenses afterwards.
4. If you experience a Status 7224 while authorizing your license, you may need to apply the license from the command line. Here's how to do it!
I don't know what all of this means! I need more help!
If you have a question about the Actian web site, their trial download or the patch installation, we recommend contacting Actian Corporation directly by calling 800-BTRIEVE (800-287-4383), selecting options for Zen Database Support, and then speaking with someone in their call center. (International users should find the closest contact point from Actian's web site.)
If you don't have an IT staff and would like someone to just handle this all for you, then Goldstar Software's Remote installation Service may be best. For a flat rate ($250 per server, $100 per Client), we will handle this entire process for you -- downloading, installing, and patching the engine, applying the license (if you have one), and even configure and tune the engine for your specific application. Contact us at 708-647-7665 or at Sales@goldstarsoftware.com to schedule your remote installation session today!