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Using FTP To Upload Files to Goldstar Software

Last Updated 09/30/2008

You have been directed to this site because you have a file that you need to send to Goldstar Software. This page will explain the steps needed to send the file via File Transfer Protocol (FTP).

NOTE: Please compress all submissions with PKZIP, WINZIP, RAR, or some other similar compression tool. This will not only ensure a faster upload time, but it will also expedite the work we must do on the files, and it will ensure that we are receiving the exact file -- with no additional corruption added by the file transfer.

If you have an FTP client and know how to use it, please connect to the site ftp2.goldstarsoftware.com with an anonymous login. Change into the hidden folder Uploads, then upload the file normally to that directory, and send Email to BillBach@goldstarsoftware.com with your contact information when the file is completely uploaded.

If you do not have an FTP client, these steps will show you how to upload the file from the Windows command-line FTP utility.

  1. First, place the file you want to upload in the ROOT of the C: drive. If you are familiar only with the Windows GUI, you can CUT the file from its current location and PASTE is onto the C:\ drive icon in the My Computer window. Note the EXACT file name, as you'll need it shortly.
  2. Start the FTP command-line tool by going to Start/Run and entering "ftp" in the Run box. You will be presented with a black command prompt window with an "ftp>" prompt.
  3. Connect to our server with this command:
  4. open ftp2.goldstarsoftware.com
  5. When prompted, enter a username of "anonymous" and a password of your Email address for tracking purposes. Be sure to spell "anonymous" correctly! You may NOT see the password when it is entered, so please type carefully. If you get an error at this point, simply exit the window and start over.
  6. Change to the Uploads directory with this command:
  7. cd Uploads
  8. Next, set the upload mode to binary with this command:
  9. bin
  10. Then, enable hash marks to be able to see the upload running:
  11. hash
  12. Finally, put the file to the server. Be sure to use the correct file name noted in step 1 above.
  13. put C:\filename.zip
  14. (If this command fails to transfer the file, it is usually because you have entered an incorrect filename, you have omitted the file extension (usually .ZIP), or you have left off the PUT keyword.)
  15. The file should be done when the hash marks stop and the command prompt comes back. Quit the FTP program by using these two commands:
  16. close
  17. bye

When the file upload is complete, send an Email to BillBach@goldstarsoftware.com with your contact information and the exact filename.

If you are not comfortable following these steps and do not have on-site IT support to assist, we can perform the upload and placement steps for you, at an additional cost of $250 per hour, billed in 15-minute increments. To use this service, find the location of your damaged files and contact us to request our Complete File Recovery Service.

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